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For SaaS teams whose users would rather ask than click

Your users ask. Actessia gets it done.

An AI agent for your product. It answers from your help centre, recommends the right plan, and, for signed-in users, makes real changes through your own API: reschedule, update, upgrade, cancel. Every change is confirmed first. Every action is on the record.

Book a 30-day pilotSee how it works
Confirms before it changes anything Never used to train models Live in an afternoon
Actessia Agent
Acme Bookings
You are chatting with an AI assistant.
YouMove my 3pm with Dana on Thursday to 4pm
Checked Thursday's calendar
Move an appointment
Appointment
Thursday 15:00, Dana Ionescu
New time
Thursday 16:00
Confirmed
Actessia AgentDone. Thursday's appointment with Dana is now at 4pm. She'll get the usual reminder.
Confirmed by you, recorded in the audit trail
A signed-in user moves an appointment. The confirmation card is what every change looks like; the audit entry is what it leaves behind.
How it works

Connected in ten minutes. Working the same afternoon.

No engineering project. Your help centre, your pricing page and your API are what it needs, and you decide what it may do.

  1. Connect

    Point it at your help centre and pricing page. Import your API. Takes about ten minutes, no engineering ticket.

  2. Choose

    Switch on the actions your users ask for most. Each one is off until you enable it, and each change needs a confirmation.

  3. Go live

    Paste one script tag. Anonymous visitors get answers and recommendations. Signed-in users get things done.

What it does

Three jobs. The third is the one your users notice.

Answering questions and recommending plans are expected. Getting things done inside your product, safely, for a signed-in user, is what turns a chat widget into something people rely on.

Knows

Answers from your docs, with the source

Your help centre, pricing and policies, kept fresh. Every answer shows where it came from. When there is no source, it offers a person instead of guessing.

Actessia Agent
Acme Bookings
You are chatting with an AI assistant.
YouCan I cancel a booking after the 24-hour deadline?
Actessia AgentYes, but the late-cancellation fee applies: 50 % of the service price, unless the slot is rebooked. You can waive it per client from the booking's menu. Source: Cancellations, late cancellations
Answered from your docs, source shown
Sells

Recommends the plan that fits

Upgrades, add-ons and the right tier, from your own catalog. It never quotes a price you didn't give it, and every recommendation is measured against a group that got none.

Actessia Agent
Acme Bookings
You are chatting with an AI assistant.
YouWe're two locations now. Do we need a bigger plan?
Actessia AgentYour current plan covers one location. Studio covers up to three and adds SMS reminders and online payments, at €49 a month or €470 a year. That's the fit for two.
Price from your catalog, measured against a holdout
Acts

Gets it done, through your API

For signed-in users: real changes in their account, each one shown on a confirmation card before it happens and recorded afterwards. Visitors who are not signed in never get this.

Actessia Agent
Acme Bookings
You are chatting with an AI assistant.
YouMove my 3pm with Dana on Thursday to 4pm
Checked Thursday's calendar
Move an appointment
Appointment
Thursday 15:00, Dana Ionescu
New time
Thursday 16:00
Confirmed
Actessia AgentDone. Thursday's appointment with Dana is now at 4pm. She'll get the usual reminder.
Confirmed by you, recorded in the audit trail
See each job in detail
Who it is for

Built for software that people use every day, not software they study.

Clinic staff, salon owners, gym managers, landlords, contractors. They don't read release notes and they don't open a ticket for a feature they already pay for. They ask.

“Where is the thing I'm already paying for?”

“I asked support and it ended up with the engineers.”

“They signed up, poked around, and we never saw where they got stuck.”

  • Clinics and dental practices“Move Mr. Popescu to Friday morning.”
  • Salons and spas“Book Dana for a colour on Thursday at 3.”
  • Gyms and studios“Freeze my membership for August.”
  • Restaurants“Change tonight's table for four to six.”
  • Small-business invoicing“Resend invoice 1042 with the new address.”
  • Property management“Log a leak at flat 3 and notify the plumber.”
  • Veterinary software“When is Max due for his booster?”
  • Agencies and field service“Assign tomorrow's install to Andrei.”
What you can measure

Numbers you can read off your own dashboard, with their definitions next to them.

Support deflection and actions completed show within two weeks. Revenue influence needs more volume, so it is reported only once it is real.

Resolution rate

Conversations that ended with the question answered or the task done, without a person. Visible from the first week.

Actions completed

Real changes made in your product through the agent, each confirmed by the user. The number a weekend demo cannot show you.

Hand-off rate

How often a conversation went to your team, and why. It falls as your docs and actions improve, and you can see which ones.

Revenue influenced

Upgrades and add-ons after a recommendation, compared with a group that got none. Reported only once it is statistically solid.

Build or buy

A weekend gets a demo. Six months gets this.

Your engineers could build a convincing demo in a weekend. We won't pretend otherwise. What follows the demo is what takes six months and never stops.

Topic
The weekend demo
Actessia
Credentials
The AI holds your user's key and calls your API directly.
The AI never sees a credential. It asks; a separate service checks the request and makes the call.
Changes
The AI changes things whenever it decides to.
Every change shows the user exactly what will happen and waits for a yes. Cancellations and refunds are off until you switch them on.
The record
A log, if someone remembers to write one.
An audit trail nobody can edit, in your dashboard: every action, every refusal, every setting changed.
Quality
“It seems fine” after a prompt change.
A test suite of real conversations runs before every release, so a regression never reaches your users.
Proof
“Sales went up” after switching it on.
A holdout group that gets no recommendations, so the lift you see is real, with the uncertainty stated.
Freshness
A crawl, once, on launch day.
Docs, catalog and API kept in sync on a schedule and on demand. A price it quotes is always your current price.
Maintenance
Your roadmap, paused for a quarter.
Maintained by us, for as long as you run it. Your engineers keep building your product.

The demo will work. The question is who is still maintaining it in a year, and what your roadmap looks like meanwhile.

Built to be trusted with your users' accounts

An agent that can act needs rules it cannot break.

The AI decides what to suggest. A separate layer decides what actually happens, and it follows your settings, not the model's mood.

It never holds a key

The AI proposes an action. A separate service checks it against what you allowed, attaches the credential, and makes the call. Your users' credentials never reach the model.

It asks before it changes anything

A confirmation card shows exactly what will happen. Nothing is sent until the user says yes. Cancellations and refunds stay off until you turn them on.

Only the actions you enabled exist

Import your API and every action starts switched off. You choose what the agent may do, one action at a time, from your dashboard.

Everything is on the record

Every action, every refusal and every setting change lands in an audit trail nobody can edit, including us. You read it in your dashboard.

Read the full security model
Pricing

Priced for a team of 15 to 50, not for procurement.

Three plans. Every one starts as a 30-day paid pilot on your production site, credited in full toward the annual contract.

Starter€249 / monthLooks things up for signed-in usersGrowth€599 / monthMakes changes, each one confirmed firstScale€1,299 / monthIncluding cancellations and refunds
Compare the plans

See it working on your product in 30 days.

One call to agree the criteria, an afternoon to set up, a month on your real site with the numbers on your dashboard. The fee is credited toward your annual contract.

Book a 30-day pilotSee pricing
Questions

What founders ask on the first call

Anything else? Write to hello@actessia.ai.

Is there a free trial?

No. Every customer starts with a paid 30-day pilot on their production site, with success criteria agreed on the first call. The fee is credited in full toward the first annual contract. It keeps the pilot serious on both sides and gives you a clean way out if the numbers are not there.

How long does the integration take?

About ten minutes for answers and recommendations: one script tag. Actions need a short signing step on your server so we know who is signed in. There are guides for Next.js, Rails, Laravel, Django and plain HTML, each one complete.

Can it do something we did not allow?

No. Every action from your API starts switched off. You enable them one by one, and every change your users ask for shows a confirmation card before it happens. Cancellations and refunds are off until you turn them on.

What if it does not know the answer?

It says so and offers a person. The full transcript goes to your team by webhook or email. Unanswered questions are grouped on your dashboard so you know what to write next.

What happens to our data?

It is encrypted at rest, redacted of personal data before storage, deleted after 90 days by default or sooner if you ask, and never used to train models. Where it is hosted and every provider that touches it are on the security page. A data processing agreement and the sub-processor list come with every pilot.